Travel & hospitality · Guest-services agents
AI agents for travel & hospitality
Our AI agents answer inquiries across phone, email, OTAs, and social, confirm bookings, send pre-arrival details, reactivate past guests, and request reviews. The experience stays with your team. The guest desk stays under your control.
Host controls
ethical framingAgents do not run the operation, set your rates, or replace the host's judgment. They work inside your approved language, policies, permissions, and escalation rules.
No rate setting
You run the experience
Approved language
Escalation rules
Built for
Who we serve
Hosts drowning in inquiries across phone, email, OTAs, and social
Operators whose booking follow-up falls off at peak season
Businesses that never reactivate past guests before the next season
Hosts who forget the post-stay review with the next group in the door
Small teams running the operation and the inbox at the same time
guest-desk bottlenecks we fix
Your business is not losing bookings because the experience is bad.
It is losing them in the inbox. Inquiries come from phone, email, OTAs, and social, all in one overwhelmed place. Booking follow-up gets inconsistent at peak. Pre-arrival info is sent by hand every time. Past guests are never reactivated before the next season. When the guest desk cannot keep up, bookings and repeat guests slip.
Where travel and hospitality leak bookings and repeat guests:
- 01Inquiries from phone, email, OTAs, and social all landing in one inbox
- 02Booking follow-up going inconsistent at peak season
- 03Pre-arrival guest comms done by hand every single time
- 04Past guests never reactivated before the next season opens
- 05Post-stay review requests forgotten with the next group in the door
- 06Upsell opportunities missed during the booking conversation
Admin agents
Agents for the guest desk.
Each agent gets a clear job, your approved language, and a handoff rule. Your team keeps the experience. The follow-up stops falling through.
AI Reservations Agent
Answers booking inquiries across every channel, checks availability, and confirms the reservation.
AI Guest Comms Agent
Sends pre-arrival details, directions, and check-in info automatically so nothing is repeated by hand.
AI Reactivation Agent
Reaches past guests before the season opens so your calendar fills with repeat bookings.
AI Review Agent
Requests a review right after the stay or trip, while the experience is still fresh.
AI Inquiry Triage
Pulls phone, email, OTA, and social messages into one place and answers the routine ones instantly.
AI Upsell Assistant
Surfaces add-ons and upgrades during the booking conversation, in your voice.
By practice area
How Snappy handles the call changes with the practice area.
A crisis caller and an estate-planning referral need different handling. Snappy knows the difference.
Stays & rentals
Lodges, hotels, and vacation rentals. Snappy answers, confirms, and sends pre-arrival info so every guest is handled fast.
Tours & experiences
Tour operators and guided experiences. Snappy qualifies group inquiries, confirms details, and sends waivers.
Activities & rentals
Outfitters, rentals, and activities. Snappy books reservations and reactivates past customers before peak.
Proof and outcomes
The model is already proven in services.
When we built AI agents around intake, follow-up, and billing for a services business, recurring revenue grew 172% in 90 days. Travel and hospitality operators have the same leak points: scattered inquiries, inconsistent booking follow-up, and past guests never brought back.
- +172%
- recurring revenue in 90 days
- +64%
- profitability improvement
- +38%
- renewal rate improvement
- 30 min
- AI agent mapping call
Ways to start
Start with the admin work that is already costing time.
Start
$149/mo per agent
Use one agent for one clear job: intake follow-up, consultation scheduling, document chase, or billing reminders.
Several agents
Most firms use 3-6 agents
Connect the roles that touch the same matter so intake, consults, paperwork, status updates, and billing do not live in separate silos.
Mapping call
Book a call first
We look at your current workflow and identify the first agent that saves time without touching legal judgment.
No legal advice. No replacement for attorney review. Just firm-approved agents handling the business-side follow-through.
Find the bookings hiding in your scattered inbox and forgotten follow-up.
We will map your inquiries, bookings, pre-arrival, and reactivation in 30 minutes, then show which AI agent should go first.
Reservations · guest comms · pre-arrival · reactivation · reviews